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FAQ's

FAQ's regarding orders, warranties, support and delivery.

FAQ'S


What is your minimum order?
Our minimum order value is AUD$20 plus GST (including re-orders). 


How do I place an order?
There are a number of ways to place orders with Amazing Vitality as follows:


1. Internet - All online orders are treated as an intention to purchase the nominated goods (Purchase Order) for the agreed online qty's & prices.FAQ'S wiki
In completing an online order you also accept Freight will be added to the purchase order. [see SHIPPING INFORMATION for these terms and conditions].


2. Phone +61 2 9666 7988  or 1300 862 922
(All phone orders must also be submitted in writing via fax or email).


3. Fax +61 2 9666 7977


4. Email – info@amazingvitality.com.au or sales@amazingvitality.com.au


5. Showrooms - Refer 'Contact Us' for location of our showroom in Sydney.
The Showroom is strictly by appointment only and our trading hours are 9am to 5pm (AEST), Monday to Friday.


6. Agents - Please contact Head Office for Agent details within each state.


7. Trade Fairs and Exhibitions- Refer 'News/Events' for details of the many Trade Fairs and Exhibitions where we exhibit annually.


Who do I contact for Support? For all Client Support matters please contact our  Manager Cathy. Email Cathy at info@amazingvitality.com.au or for urgent matters on 1300 862 922


Where can I see your entire product range and do I need to make an appointment? Our entire product range is fully displayed in our Sydney showroom, which is strictly by appointment only.
Trading hours are 9am to 5pm (AEST), Monday to Friday. Please note that we encourage online orders  however pick-ups can be made available from our Showroom strictly by appointment only.
Interstate couriers will deliver all Sydney Showroom orders to the nominated business delivery address.

What happens if I want to make changes to my order?
We will make every effort possible to realistically put in place any changes to your order, as long as the order has not yet been picked and/or packed for delivery. Should you have any changes to your order, please email our customer service at sales@amazingvitalty.com.au or contact our Head Office on 1300 862922.
Please ensure that you have your order number handy.


Can I cancel my order prior to delivery?
All orders are firm binding and non cancellable by the purchaser. In extreme and rare circumstances where an order must be cancelled you are required to give written notification prior to the order being picked and/or packed for delivery.


Am I notified prior to the delivery of Backorders?
We do not notify customers when delivering Backorders within 3-4 months of the initial order being placed. All Invoices containing Backordered items indicate due dates and therefore it is the responsibility of the customer to notify us in writing if they wish to cancel Backorders. In extreme and rare circumstances where a Backorder must be returned, you the customer are required to pay for all freight and restocking costs involved.


Do you charge freight on Backorders?
Yes, all Backorders incur freight charges. We charge freight on every delivery because all freight we send is calculated on the cubic volume of the order. For example, if you don't receive goods in your initial delivery the freight is less than if you did receive them.


What are your freight costs?
We charge freight on every delivery because all freight we send is calculated on the cubic volume of the order. We can deliver nationwide and our freight charges are extremely competitive. We do not profit from freight in any way and only ever charge the exact costs to us. If you wish to use your own freight account with our nominated carrier or your own courier please advise when placing your order.


" goods once received?
At the discretion of Amazing Vitality any goods you wish to return as ‘unsuitable’ incur a restocking charge of 10% of the order value plus freight chargeable to the customer.


Warranties – What is the warranty Vibro Trainer? Both models of the Vibro Trainers are covered by a 5 year warranty on the motor and two years on the balance of the machine and parts. All other Amazing Vitality Products are generally covered by a twelve month warrany. Please check with Amazing Vitality the warranty on the item(s) you wish to purchase before ordering.